Return & Refund Policy

Last Updated: October 7, 2026

At Click Meta Mart, we want you to shop with confidence. If there is a problem with your order or you decide that an eligible product is not right for you, you may request a return within the timeframes and conditions outlined below.

1. 15-Day Return Window

You may request a return within 15 calendar days after your order has been delivered.
Return requests submitted after the 15-day return period may not be accepted.
Once your return request has been approved, the item must be shipped back within the timeframe provided in your return instructions.

2. Return Eligibility

To qualify for a return, the product must generally:

• Be returned in substantially the same condition in which it was received.

• Be unused or only reasonably inspected or tested.

• Include all original accessories, components, manuals, labels, tags, and packaging where applicable.

• Not show damage caused by misuse, improper handling, modification, installation, or customer negligence.

• Be accompanied by your order information and any requested evidence.

Opening the packaging or reasonably testing an item does not automatically make it ineligible for return. However, products that have been significantly used, damaged, altered, or are no longer resalable may be refused or may qualify only for a partial refund.

3. Damaged, Defective, Incorrect or Not-as-Described Items

Please contact Click Meta Mart as soon as possible if your order:

• Arrives damaged.

• Is defective or does not function correctly.

• Contains the wrong product, model, size, color, or variation.

• Is missing important parts or accessories.

• Is materially different from the description shown on our website.

We may request clear photographs, videos, packaging images, shipping labels, or other reasonable evidence to verify the issue.

Where the claim is approved, depending on the circumstances, Click Meta Mart may offer:

• A replacement;

• A full refund;

• A partial refund;

• Replacement parts; or

• Another appropriate resolution.

For approved claims involving a product that arrived defective, damaged, incorrect, or materially not as described, Click Meta Mart will provide return instructions and, where required, cover or arrange the applicable return shipping.

Please do not return an item before receiving return instructions from us.

4. Change-of-Mind Returns

Eligible products may also be returned within 15 calendar days of delivery if you change your mind.
The product must meet the return-condition requirements described in this policy.
Unless the product or order specifically states that Free Return is included, return shipping costs for change-of-mind returns may be the responsibility of the customer.
Original shipping charges, expedited shipping fees, customs charges, duties, taxes, and other non-refundable delivery-related costs may not be refundable unless required by applicable law.

5. Free Return

Certain products or orders may qualify for Free Return.
Where Free Return is available, this will be determined by the return eligibility associated with the particular product, supplier, destination, and order.
Free Return should not be assumed unless it is specifically confirmed as part of your return authorization.
If your return qualifies, Click Meta Mart will provide the appropriate return instructions or return label.

6. Non-Returnable Products

For hygiene, safety, health, customization, or other reasons, certain products may not be eligible for change-of-mind returns once opened or used.
These may include, where applicable:

• Personal-care or hygiene products.

• Beauty or cosmetic products that have been opened or used.

• Products that come into direct contact with the body and cannot reasonably be resold for hygiene reasons.

• Customized or personalized products.

• Products damaged through misuse or improper handling.

• Items missing essential parts, accessories, packaging, or identifying labels.

• Products specifically marked as final sale or non-returnable.

If an otherwise non-returnable product arrives defective, damaged, incorrect, or materially not as described, please contact us. Your consumer rights regarding faulty products are not affected.

7. How to Request a Return

To request a return, contact Click Meta Mart within 15 calendar days of delivery and provide:

• Your order number.

• The name of the product.

• The reason for the return.

• Clear photos or videos where the product is damaged, defective, incorrect, incomplete, or not as described.
  After reviewing the request, we will provide the appropriate return instructions.

Do not send products back to the address shown on the original shipping package unless Click Meta Mart specifically instructs you to do so.
Our products may be fulfilled through different international suppliers and warehouses, and the correct return destination may therefore differ from the original shipping address.
Unauthorized returns may not be accepted or refunded.

8. Return Shipping

For approved returns involving defective, damaged, incorrect, incomplete, or materially misrepresented products, Click Meta Mart will provide instructions regarding return shipping.
For change-of-mind returns, the customer may be responsible for return shipping unless Free Return has been specifically approved.
Customers should use the return method provided by Click Meta Mart whenever one is supplied.
We are not responsible for products returned to an incorrect address or using an unauthorized return method.

9. Refunds

Once the returned product has been received and inspected, we will notify you of the outcome of your refund request.
If approved, the refund will be issued to the original payment method, unless another method is required or agreed.
Refund processing times may vary depending on your bank, card issuer, payment provider, or financial institution.
Shipping charges and other non-refundable fees may be excluded from the refund where permitted by applicable law.

10. Partial Refunds

In some situations, only a partial refund may be appropriate.
This may apply where:

• The product has been used beyond reasonable inspection.

• Parts or accessories are missing.

• The original packaging has been significantly damaged.

• The product has decreased in value because of customer handling.

• The customer agrees to keep an item with a minor issue in exchange for a partial refund.

Any partial refund will be communicated to the customer before it is processed.

11. Lost or Missing Returns

Customers should retain their return shipping receipt and tracking information until the return has been completed.
Click Meta Mart may not be responsible for returned packages that are lost because the customer used an unauthorized or untracked return method.

12. Exchanges

Direct exchanges may not always be available.
Where appropriate, we may provide a replacement product instead. In other situations, the original order may be refunded and the customer may place a new order.
Availability of replacements is subject to stock and supplier availability.

13. Order Cancellations

Orders may be cancelled before they enter processing or fulfillment.
Once an order has been processed, shipped, or handed over for fulfillment, cancellation may no longer be possible. The order may instead need to follow the standard return process after delivery.
Please contact us as soon as possible if you wish to cancel an order.

14. Refused Deliveries

Customers should not refuse a delivery unless instructed to do so by Click Meta Mart.
International shipments that are refused, abandoned, or returned without authorization may incur shipping, customs, storage, handling, or return costs. Where legally permitted, these costs may be deducted from the refund.

15. Consumer Rights

Nothing in this policy is intended to exclude or limit any mandatory consumer rights available to you under the laws applicable to your purchase.
Where applicable consumer law provides greater protection than this policy, those legal rights will apply.

16. Contact Us

If you have a problem with an order or need to request a return, please contact Click Meta Mart through our official customer support channels.
Please include your order number when contacting us so that we can assist you as quickly as possible.