Goods Return / Refund Policy

At Click Meta Mart, we are committed to ensuring that every customer enjoys a smooth, reliable, and satisfying shopping experience. If something is not right with your order, we are here to assist you promptly.

Our Returns Policy
If your item arrives damaged, defective, incorrect, or not as described, please contact our customer support within 7 days of delivery. We will investigate the issue and provide instructions for return, replacement, or refund depending on the situation.
To maintain efficiency and accuracy, return addresses vary depending on the type of product and its supplier network.
Do not send any item back without contacting us first. We will provide the correct return address and steps to follow.

Conditions for Returns
To qualify for a return or refund:

The product must be unused, in its original condition, and in original packaging.
You must contact us before returning the item, so we can confirm eligibility and provide the designated return location. Returns must be shipped back within 7 days after we provide the return instructions. Items returned without prior authorization may not be accepted.
We reserve the right to refuse returns for items that show signs of use, deliberate damage, or are returned without approval.

Refunds
Once we receive and inspect the returned item, your refund will be issued to the original payment method.
Refunds will cover:

• The price of the product.
• Shipping costs only if the item was faulty or incorrect.

Return shipping costs for change-of-mind or non-faulty returns are the responsibility of the customer.

Non-Returnable Items
Certain items cannot be returned due to hygiene or safety reasons such as:

• Cosmetics and skincare products that have been opened.
• Underwear, swimwear, or intimate wear.
• Custom-made or personalized products.

How to Initiate a Return

1. Contact us via email or live chat with your order number and a description of the issue.
2. Our support team will review your case and provide:
   
   (a) The specific return address,
   (b) A Return Authorization Code, and
   (c) Instructions on how to package and ship the item.

3. Send the item using a trackable delivery service.
     We cannot accept liability for lost return parcels.
4. Once received and inspected, your refund or replacement will be processed.

Important Notes

• This return policy applies only to purchases made on ClickMetaMart.com.
• Items purchased from partner stores or external sellers cannot be returned through Click Meta Mart.
• Your statutory consumer rights remain fully protected.